At 369club, entertainment should always feel good. This page gives you the tools, information, and support you need to keep gaming a fun and controlled part of your life.
This page applies to all players accessing 369club from the Philippines. Gaming is for adults aged 21 and above only.
369club is committed to providing a safe, fair, and enjoyable environment for all players in the Philippines. These are the principles that guide how we operate.
Access to 369club is strictly limited to individuals who are 21 years of age or older, in line with Philippine gaming regulations. We verify age during the registration process and reserve the right to request additional identification at any time. If we have reason to believe a user is underage, the account will be suspended immediately pending review. We take this responsibility seriously because protecting minors from gambling harm is non-negotiable. Parents and guardians are encouraged to use parental control software to prevent underage access to gaming platforms.
You can set daily, weekly, or monthly deposit limits directly from your account settings to help you stay within a budget that works for you. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours. Reducing a limit, however, takes effect right away. We strongly encourage all players to set a realistic budget before they start playing and to treat any amount deposited as entertainment spending rather than an investment. Keeping track of your deposits is one of the most effective ways to stay in control.
Losing track of time is one of the most common ways gaming sessions become longer than intended. 369club allows you to set session time reminders so you receive a notification after a chosen period of play. These reminders are a gentle nudge to pause, take a break, and reassess whether you want to continue. Taking regular breaks improves decision-making and helps you stay aware of how much time and money you are spending. You can configure your session reminder preferences in your account settings at any time.
If you feel that gaming is becoming difficult to control, you can request a self-exclusion period through our support channel. Self-exclusion temporarily or permanently blocks access to your account, preventing deposits and gameplay for the duration you choose. Options range from a short cooling-off period of 72 hours to a permanent exclusion with no option to reopen the account. During a self-exclusion period, you will not receive any promotional communications from us. We treat all self-exclusion requests with full confidentiality and process them as quickly as possible.
Problem gambling can affect anyone. Knowing the early warning signs makes it easier to take action before things escalate. If any of the following sound familiar, it may be time to reach out for support.
If you recognise any of these signs in yourself or someone you care about, taking action early makes a real difference. Start by setting a strict deposit limit or requesting a cooling-off period through your account settings. Talk to someone you trust — a friend, family member, or professional counsellor — about what you are experiencing. You can also reach out to our support team via the FAQ page to request a self-exclusion or account review. Remember that seeking help is a sign of strength, not weakness, and that recovery is absolutely possible with the right support in place.
The Philippine Amusement and Gaming Corporation (PAGCOR) also provides responsible gaming resources and a helpline for players who need additional support beyond what we can offer directly. You are never alone in this, and help is always available.
Our support team is here to help you manage your gaming experience safely. Whether you need to set limits, take a break, or just want more information, we are ready to assist.