At 369club, we take your privacy seriously. This page explains what personal information we collect, why we collect it, how it is used, and the rights you have as a user based in the Philippines.
Last updated: 2025. This policy applies to all users accessing 369club from the Philippines.
We only collect what is necessary to operate the platform safely, comply with Philippine regulations, and give you a smooth experience.
When you register on 369club, we collect your full name, date of birth, email address, and mobile number so we can create and manage your account securely. Date of birth is required to verify that you meet the minimum age requirement of 21 years as mandated for online gaming in the Philippines. We may also request a government-issued ID during identity verification to comply with anti-money laundering regulations enforced by PAGCOR and relevant Philippine authorities. All identity documents you submit are stored using industry-standard encryption and are only accessed by authorised personnel for verification purposes. You can update your contact details at any time by logging into your account settings.
When you access the platform through your mobile browser, we automatically collect certain technical data including your device type, operating system version, browser type, IP address, and general location derived from your IP. This information helps us optimise the platform for the devices most commonly used by players in the Philippines and to detect unusual login activity that may indicate unauthorised access. We also log pages visited, session duration, and in-platform actions such as game launches and bet placements to improve platform performance and personalise your experience. Usage data is retained for a maximum of 24 months and is not sold to third parties. You may request a summary of the usage data associated with your account at any time.
All deposits and withdrawals on 369club are processed in Philippine pesos (₱ PHP) through locally supported payment channels. We record transaction amounts, timestamps, payment method types, and reference numbers to maintain accurate account histories and comply with financial reporting obligations. We do not store full payment card numbers or online banking credentials on our servers; payment processing is handled by regulated third-party payment providers who operate under their own security and privacy standards. Transaction records are retained for a minimum of five years in accordance with Philippine financial regulations. If you have questions about a specific transaction, you can review your history in the account portal or contactour support team via the details on our FAQ page.
Your data is used strictly to operate, secure, and improve the 369club platform for players in the Philippines — never sold or shared without a lawful basis.
We use your login credentials, device data, and IP information to detect suspicious activity, prevent unauthorised access, and keep your account safe at all times. Two-factor verification prompts may be triggered when we detect a new device or unusual login location. Security logs are reviewed regularly by our internal team to identify and respond to potential threats quickly.
Aggregated usage data helps us understand which games, features, and pages are most popular among Filipino players so we can prioritise improvements. We analyse session patterns to reduce loading times and fix navigation issues on mobile browsers. No individual user is identified in these analytics reports — all data used for improvement is anonymised before analysis.
We send transactional messages such as deposit confirmations, withdrawal updates, and account verification notices to the email address or mobile number you registered with. These communications are essential to the operation of your account and cannot be opted out of while your account remains active. We do not send unsolicited marketing messages without your explicit consent.
As a platform serving users in the Philippines, we are required to retain certain records and share information with regulatory authorities such as PAGCOR when lawfully requested. We also use your data to fulfil our obligations under Philippine anti-money laundering laws, including verifying the source of funds for large transactions. We will always notify you of any data disclosure to authorities unless prohibited by law from doing so.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have clear rights over your personal data. Here is a plain-language summary of what you can request.
You may request a copy of the personal data we hold about you at any time. We will respond within 15 business days of receiving a verified request submitted through our FAQ and support page.
If any of your personal information is inaccurate or outdated, you have the right to request a correction. Basic details such as your email address can be updated directly in your account settings without contacting support.
You may request deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. Requests to close your account and erase associated data can be submitted via our support channel.
You may object to the processing of your personal data for purposes beyond what is strictly necessary to operate your account, including any optional analytics or communications. We will honour valid objections promptly.
You may request a structured, machine-readable copy of the personal data you have provided to us so that you can transfer it to another service if you choose. This right applies to data processed on the basis of your consent or a contract.
If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so we can resolve the matter directly and promptly.
369club uses essential cookies and browser local storage to maintain your login session, remember your language and display preferences, and ensure the platform functions correctly on your mobile browser. We do not use third-party advertising cookies or cross-site tracking technologies. Session cookies are automatically deleted when you close your browser, while preference cookies persist for up to 90 days to save your settings between visits. You can clear cookies at any time through your browser settings, though doing so may require you to log in again on your next visit. We do not use cookie data to build advertising profiles or share browsing behaviour with external marketing networks.
If you have any questions about how 369club handles your personal data, or if you would like to exercise any of your rights under the Philippine Data Privacy Act, our support team is ready to help.